Legal
Effective date: July 18, 2026
This policy is provided in English to match our official policy on file. If you would like help understanding any section in Spanish, contact us and we will gladly assist.
We collect personal information you provide directly, such as your name and phone number, along with service-related data and information gathered automatically when you visit our website — including your IP address, device type, and interaction data.
We use your information for SMS communications (including service updates and occasional birthday greetings), customer support, and to improve our services. We only send messages to those who have opted in to receive them.
If you upload policy documents or photographs, we use them to review your insurance request, prepare or discuss a quote, and notify our commercial team by email and Telegram. These files may contain policy, driver, vehicle and coverage information.
Text message communications require your explicit opt-in consent. Message and data rates may apply. We do not use SMS opt-in consent or phone numbers for marketing purposes with third parties.
You can unsubscribe from SMS messages at any time by replying "STOP", or by using our opt-in/opt-out portal.
Visit the opt-in / opt-out portalWe do not sell or rent your information. We may share data with trusted third-party providers who help us operate our services (such as Twilio, for SMS delivery), or when required by law.
We use industry-standard safeguards to protect your information and retain it only for as long as necessary to fulfill the purposes described in this policy.
You may request access to, correction of, or deletion of your personal information at any time by contacting us using the information below.
Questions about this policy or your information can be sent to:
info@myarbolife.com